Shipping policy
Effective Date: 07 April 2025
At Averdot, we are committed to providing fast and reliable shipping for all crystal jewelry orders. Please read our shipping policy carefully before placing an order.
1. Order Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays) after payment is confirmed. Processing time may be extended during peak periods or promotional events.
2. Shipping Methods & Delivery Times
We currently offer two shipping options:
-
Standard Shipping
Delivery Time: 7–15 business days
Tracked shipping with postal or regional courier partners. -
DHL or Other Express Shipping
Delivery Time: 3–5 business days
Fast, reliable international express delivery.
Note: Shipping times may vary due to customs clearance, regional service availability, public holidays, or other force majeure factors.
3. Shipping Costs
Shipping fees are calculated at checkout based on your destination and chosen shipping method.
Bulk or wholesale orders will have custom shipping rates calculated separately.
4. International Shipping & Customs
Please note:
- All applicable customs duties, taxes, or import fees are the responsibility of the buyer.
- Customs processing times may delay your delivery and are beyond our control.
5. Order Tracking
Once your order is shipped, you will receive a tracking number by email. You can track your shipment directly via the courier's website.
6. Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us at averdot_axis@outlook.com within 7 days of delivery.
Include your order number, photos (if applicable), and a brief description of the issue.
7. Shipping Restrictions
We do not ship to P.O. Boxes or military addresses (APO/FPO).
We reserve the right to cancel and refund orders that cannot be shipped to the specified address.